Frequently Asked Questions
How can I stay updated on new products and promotions?
To stay updated on new products, promotions, and events, you can sign up for our newsletter or follow us on social media. We frequently share updates and exclusive offers with our subscribers and followers.
What does the warranty cover?
All of our products are covered by a 30-day manufacturer's warranty, guaranteeing against defects in materials or workmanship. This warranty ensures your satisfaction and supports your artistic endeavours with quality assurance. You need to provide proof of purchase for replacement or repair of eligible items.
Do you offer bulk or wholesale discounts?
Yes, we offer bulk discounts for larger orders and wholesale pricing for businesses looking to stock our products. Please contact our team for more information.
Do teachers get any discounts?
Yes, we value the dedication of educators in fostering creativity and learning. We offer a special discount for teachers to support their classroom needs. Please reach out to our team for more information on how to access this discount.
Do you offer brand collaborations?
We welcome collaborations that resonate with our values. Whether it's product partnerships, co-branding initiatives, or joint promotions, we're interested. Reach out with your proposal, and let's schedule a call to discuss further.
Do you offer art therapy products or collaborations?
Certainly, we recognize the importance of art therapy and are open to collaborations related to therapeutic art products. Whether it's sourcing specialized materials or exploring product development partnerships, we're interested in potential collaborations. Feel free to book a call with us or contact our team.
Why is it called Cantoo City?
Cantoo City embodies the belief that art should be accessible to all. The name reflects the idea of "I can do it too," encouraging individuals of all skill levels to engage in creative expression. The concept of a "City" originates from the Metaverse, symbolizing a virtual community space where everyone is welcome to explore and enjoy various forms of art.
How do you approach corporate social responsibility?
We believe in giving back to our communities. We regularly donate art supplies to local community programs and classroom teachers. By supporting art education initiatives, we help to ensure that everyone has essential tools to get creative. It's our way of making art accessible to all and spreading the joy of creativity.
What is your environmental commitment?
We prioritize sustainability by selecting compact products and using reusable packaging materials. Our commitment extends to continuously seeking innovative ways to reduce waste and promote responsible consumption.
Do you have a retail location in Canada?
We do not have a full retail location in Canada. However, starting from June 1, 2024, a selection of our products can be found at Handmade Heaven in Oakville Place, Ontario.
We primarily operate online, catering to customers across the country and beyond through platforms like Amazon Canada and the US, Walmart.ca, and our website. Our online platform remains the primary channel, allowing us to serve customers regardless of their location.