FAQ

Cantoo City embodies the belief that art should be accessible to all. The name reflects the idea of "I can do it too," encouraging individuals of all skill levels to engage in creative expression. The concept of a "City" originates from the Metaverse, symbolizing a virtual community space where everyone is welcome to explore and enjoy various forms of art.

At the core of our business is human creativity, and we are committed to using AI responsibly to enhance customer experiences. We prioritise ethical use, transparency, and data privacy, ensuring that AI is used to support efficiency without replacing artistic expression. It is a complement, not a substitute.

We are committed to supporting our communities. We regularly donate art supplies to local programmes and classroom teachers, thereby promoting art education and mental health initiatives that encourage creative expression as a means of promoting well-being. By fostering creativity and accessibility, we aim to integrate art into every community and contribute to mental well-being through artistic expression.

We believe in creativity that respects the planet. We prioritize sustainable, compact, and reusable materials, along with minimal packaging and eco-conscious production to reduce waste and environmental impact. To further minimize our footprint, we opt for ocean and ground shipments whenever possible, reducing carbon emissions compared to air freight. Our goal is to offer high-quality, long-lasting art supplies that support both artists and the environment while promoting a more sustainable creative practice.

Our branded products are designed in Canada and made in China, ensuring consistent quality and compliance with strict international standards. Additionally, we offer curated products from Japan and Europe, providing a carefully selected range that aligns with our commitment to compact design, quality, and safety.

As a Canadian business, we're committed to the highest safety standards for all our items. Every item is non-toxic, tested, and fully compliant with the Canadian Toy Regulations, ASTM D-4236, or equivalent international safety standards. We ensure that our materials are safe, reliable and suitable for artists of all ages, providing a worry-free creative experience.

All of our products are covered by a 90-day manufacturer's warranty, guaranteeing against defects in materials or workmanship. This warranty ensures your satisfaction and supports your artistic endeavours with quality assurance. You need to provide proof of purchase for replacement or repair of eligible items.

To stay updated on new products, promotions, and events, you can sign up for our newsletter or follow us on social media. We frequently share updates and exclusive offers with our subscribers and followers.

Certainly, we recognize the importance of art therapy and are open to collaborations related to therapeutic art products. Whether it's sourcing specialized materials or exploring product development partnerships, we're interested in potential collaborations. Feel free to book a call with us or contact our team. 

Yes, we offer bulk discounts for larger orders and wholesale pricing for businesses looking to stock our products. Please contact our team for more information.

Yes. We welcome partnerships that align with our values. Whether it’s product collaborations, co-branding initiatives, or joint promotions, we’re always looking for meaningful ways to create together.

If you have a proposal, reach out—we’d love to explore the possibilities and schedule a call to discuss further.

Our affiliate program allows you to earn 8% commission on every sale made through your unique link. With a 30-day cookie duration, you’ll receive credit for purchases made within that period. Plus, we provide marketing support, tracking tools, and monthly payouts to help you succeed.

Ready to join? Sign up and start earning today!

Yes. We value the role of educators in inspiring creativity and learning. Teachers can sign up to our affiliate program to earn commission on purchases made through their unique link, and we offer special discounts for educators throughout the year, so please keep an eye out for upcoming promotions.

We ship across Canada and the U.S., with processing times of 2 business days and estimated delivery within 5–20 business days. Shipping rates are calculated at checkout, and tracking is provided.

For returns, we accept unused, unopened items within a specified return window. Customers are responsible for return shipping unless the item is defective or incorrect.

For full details, please visit our shipping & return policy.

We do not currently have a physical retail presence in Canada or the U.S. Our business is primarily online. We serve customers across the country and beyond through Amazon Canada, Amazon U.S., Walmart.ca, Walmart.com and our own website. This approach allows us to provide convenient access to our products regardless of location.

Retailers in Canada and the US interested in carrying our products are welcome to contact us. Please email us at sales@cantoocity.com for more information.