FAQ

Cantoo City embodies the belief that art should be accessible to all. The name reflects the idea of "I can do it too," encouraging individuals of all skill levels to engage in creative expression. The "City" represents our growing community of creators, a space where anyone, anywhere, can find a home to relax and create.

Human creativity is the core of our business, and we are committed to using AI responsibly to enhance customer experiences. We prioritize transparency and data privacy, ensuring AI supports efficiency without replacing artistic expression. It is a complement, not a substitute.

To maintain these standards, our suppliers are required to disclose their AI usage to ensure their practices align with our commitment to ethical, human led creativity.

We support local communities by providing art supplies to classroom teachers and community programs. Our goal is to make creative expression accessible to all, promoting art education, supporting mental well being, and encouraging everyday creativity. By building these connections, we help integrate art into daily life and strengthen community wellness.

We believe creativity shouldn’t come at the cost of the planet. At Cantoo City, sustainability is built into the blueprint of every tool we create.

We prioritize sustainable, compact, and reusable materials, along with minimal packaging and eco-conscious production to reduce waste and environmental impact.

To further minimize our footprint, we opt for ocean and ground shipments whenever possible, reducing carbon emissions compared to air freight. Our goal is to offer high quality, long lasting art supplies that support both artists and the environment while promoting a more sustainable creative practice.

Cantoo City is registered with GS1 Canada, EDC Certified through the Enhanced Digital Certification by Supplier Gateway, and a proud member of The International Art Materials Association.

These credentials and affiliations are more than just badges of compliance; they reflect our commitment to industry integrity and our capacity for professional collaboration across sectors.

By aligning with recognized international standards, we ensure that every partnership is rooted in accountability and professional excellence.

You can buy directly from our official website (cantoocity.com) or our verified storefronts on Amazon and Walmart. Cantoo City® is a strict direct-to-consumer brand, meaning we do not use third party distributors or unauthorized wholesalers. Ordering exclusively from our website, Amazon, or Walmart ensures you receive authentic, professional grade, and non-toxic art tools.

To meet customer demand for convenience and fast delivery, we sell directly through our official storefronts on Amazon and Walmart. This allows you to leverage the existing accounts and trusted shipping options while ensuring you receive authentic, professional grade Cantoo City® tools.

Our branded products are designed in Canada and made in China, ensuring consistent quality and compliance with strict international standards. Additionally, we offer curated products from Japan and Europe, providing a carefully selected range that aligns with our commitment to compact design, quality, and safety.

As a Canadian business, we're committed to the highest safety standards for all our items. Every item is non-toxic, tested, and fully compliant with the Canadian Toy Regulations, ASTM D-4236, or equivalent international safety standards. We ensure that our materials are safe, reliable and suitable for artists of all ages, providing a worry free creative experience.

All of our products are covered by a 90-day manufacturer's warranty, guaranteeing against defects in materials or workmanship. This warranty ensures your satisfaction and supports your artistic endeavours with quality assurance. You need to provide proof of purchase for replacement or repair of eligible items.

To stay updated on new products, promotions, and events, you can sign up for our newsletter or follow us on social media. We frequently share updates and exclusive offers with our subscribers and followers.

We value the impact of art therapy and welcome collaborations involving therapeutic art products. Whether you are looking to source specialized materials or explore product development partnerships, we invite you to connect with us. Please contact our team with your name, details, and how you would like to collaborate.

Absolutely. Our kits are designed for anyone looking to unwind, regardless of skill level. We focus on Experience over Results. By providing simple, high quality, and compact tools, we remove the "creative friction" and allowing you to bypass performance anxiety and enter a restorative flow state, making relaxation immediate and effortless.

Yes. Our beginner friendly tools remove "creative friction" and the intimidation of complex setup or technical skills. We recommend starting with Doodle Square’s bite-sized games. These Micro Resets, 5 minute daily habits support mental clarity. Whether using our art kits or leveraging digital games, the low stakes interactions provide a cognitive reset accessible to everyone, regardless of artistic background.

Engaging in slow creative acts, such as Doodle Square games or our beginner friendly kits, lowers cortisol and provides a cognitive reset. This shifts the brain from a high stress "doing" mode into a restorative "being" mode. By focusing on the process rather than the result, micro doodling mitigates burnout and serves as an accessible tool for managing daily anxiety.

We believe in the power of a creative pause. Whether you are exploring our community, reading our latest stories, or opening a physical kit, our goal is to help you slow down. Real personal growth begins with small, creative acts, the daily habit of quiet reconnection that helps you reset and find your flow.

Doodle Square is our digital sanctuary designed for "Micro Resets." In a fast paced world of constant scrolling, our bite-sized online games offer a purposeful alternative; low stakes, creative interactions that give your mind a break. It serves as a gentle bridge, clearing cognitive clutter to prepare you for meaningful personal growth.

We welcome partnerships that align with our core values. Whether you are interested in product collaborations, co-branding initiatives, program development, or joint promotions, we look for meaningful ways to create together.

If you have a proposal, please reach out. We look forward to exploring the possibilities and discussing how we can work together.

Community Stories is an invitation-only program. To be considered, follow our official accounts and tag us in your posts. Our team regularly selects inspiring stories that demonstrate how art drives personal growth.

There is never a fee to be featured. We are dedicated to authentically amplifying voices that share our belief in the power of human creativity.

Yes. You're welcome to mention Cantoo City® when you are referencing our products, programs, or community initiatives. For detailed guidelines on brand usage and credits, please refer to our Intellectual Property Policy.

A simple credit is appreciated. You may use “Powered by Cantoo City®” or “Kits and tools by Cantoo City®.” Whenever possible, please include the Cantoo City® logo and website in event materials, social posts, or program listings.

For detailed guidelines on brand usage and credits, please refer to our Intellectual Property Policy.

Printing for approved program delivery within your organization is usually fine when you are partnering with us. Sharing outside your organization or posting full materials publicly is not permitted without written approval.

Our Intellectual Property (IP) Policy defines the standards for using and crediting our brand, products, and content. This ensures all collaborations remain professional and transparent. Click here to view the Intellectual Property Policy.

Our affiliate program allows you to earn 8% commission on every sale made through your unique link. With a 30-day cookie duration, you’ll receive credit for purchases made within that period. Plus, we provide marketing support, tracking tools, and monthly payouts to help you succeed.

Ready to join? Sign up and start earning today!

Yes. We value the educators who inspire creativity and learning every day. To support your work, we invite teachers to join our affiliate program to earn commissions on referred purchases. Additionally, we offer exclusive discounts for educators throughout the year, stay tuned for our upcoming promotions.

We offer bulk discounts for large orders and wholesale pricing for businesses interested in stocking our products. To discuss your requirements and receive a quote, please contact our team.

We ship across Canada and the U.S., with processing times of 2 business days and estimated delivery within 5–20 business days. Shipping rates are calculated at checkout, and tracking is provided.

For returns, we accept unused, unopened items within a specified return window. Customers are responsible for return shipping unless the item is defective or incorrect.

For full details, please visit our shipping & return policy.

We are a digital first brand, designed to be accessible wherever you are. By focusing on online availability through our official website and major marketplaces like Amazon and Walmart Online, we ensure our creative tools reach your doorstep quickly and reliably, regardless of your location.

We also welcome interest from retailers across Canada and the U.S. who share our passion for mindful creativity. To explore partnership opportunities or request our lookbook, please connect with our team at sales@cantoocity.com.