Privacy Policy

At Cantoo City®, accessible from www.cantoocity.com, safeguarding your privacy and protecting your information is a top priority. This Privacy Policy describes the types of personal information we collect, how it is used, and the rights available to you under Canadian, U.S., and international privacy laws.

By accessing or using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We may collect the following types of information:

  • Personal Information Provided by You: When you register for an account, purchase products, subscribe to communications, or contact us directly. This may include name, company name, mailing address, email address, and telephone number.

  • Communications Data: Information provided in emails, customer service interactions, and attachments you send us.

  • Technical Data: Such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps, and usage activity.

  • Cookies and Tracking Data: Used to store visitor preferences and optimize user experience.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our website and services
  • Process and fulfill orders
  • Improve, personalize, and expand our website
  • Analyze site usage and trends
  • Develop new products, services, and features
  • Communicate with you for customer support, service updates, marketing, and promotional purposes
  • Send transactional and promotional emails (with opt-out options)
  • Detect, investigate, and prevent fraud, unauthorized activity, or misuse

Log Files

Cantoo City® follows industry-standard log file procedures. Information collected includes IP addresses, browser types, ISPs, date/time stamps, referring/exit pages, and click activity. These logs are not linked to personally identifiable information and are used solely for trend analysis, site administration, and demographic reporting.

Cookies and Web Beacons

Cantoo City® uses cookies to enhance your experience. Cookies may store preferences, track usage, and personalize content. Third-party partners, such as advertisers or analytics providers, may also use cookies, scripts, or web beacons. We do not control third-party cookies.

You may disable cookies in your browser settings; however, this may affect website functionality.

Third-Party Privacy Policies

Cantoo City®’s Privacy Policy does not extend to third-party advertisers or websites. Please review their respective policies for more information, including instructions to opt out of certain practices.

Data Protection Rights

Depending on your jurisdiction, you may have rights under PIPEDA (Canada), CCPA (U.S. California), and GDPR (European Union). These rights may include:

  • Right of Access – to request copies of your personal data.
  • Right to Rectification – to correct inaccurate or incomplete data.
  • Right to Erasure – to request deletion of your data, subject to legal obligations.
  • Right to Restrict Processing – to limit how we process your data.
  • Right to Object – to object to certain processing activities.
  • Right to Data Portability – to request transfer of your data to another organization or directly to you.

We will respond to valid requests within the time required by law (generally 30 days).

For California residents under CCPA, additional rights include:

  • The right to request disclosure of categories and specific pieces of personal data collected.
  • The right to request deletion of personal data.
  • The right to opt out of the sale of personal data (note: Cantoo City® does not sell personal data).

Children’s Privacy

Cantoo City® does not knowingly collect personal data from children under 13 (COPPA compliance). If you believe a child has provided personal information, please contact us immediately. We will promptly remove such information.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal data. While no method of transmission over the Internet is 100% secure, we take steps to ensure your information is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

Cantoo City® may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: info@cantoocity.com