Privacy Policy

At Cantoo City®, accessible from www.cantoocity.com, safeguarding your privacy and protecting your information is a top priority. This Privacy Policy describes the types of personal information we collect, how it is used, and the rights available to you under Canadian, U.S., and international privacy laws.

By accessing or using our website, you consent to this Privacy Policy and agree to its terms.

Last updated: June 2026

Information We Collect

We may collect the following types of information:

  • Personal Information Provided by You: When you register for an account, purchase products, subscribe to communications, or contact us directly. This may include name, company name, mailing address, email address, and telephone number.

  • Communications Data: Information provided in emails, customer service interactions, and attachments you send us.

  • Technical Data: Such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps, and usage activity.

  • Cookies and Tracking Data: Used to store visitor preferences, support advertising measurement, and optimize user experience.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our website and services
  • Process and fulfill orders
  • Improve, personalize, and expand our website
  • Analyze site usage and trends
  • Develop new products, services, and features
  • Communicate with you for customer support, service updates, marketing, and promotional purposes
  • Send transactional and promotional emails (with opt-out options)
  • Detect, investigate, and prevent fraud, unauthorized activity, or misuse
  • Support advertising measurement and audience matching through third-party platforms (Pinterest, Google, Meta) using hashed data only

Log Files

Cantoo City® follows industry-standard log file procedures. Information collected includes IP addresses, browser types, ISPs, date/time stamps, referring/exit pages, and click activity. These logs are not linked to personally identifiable information and are used solely for trend analysis, site administration, and demographic reporting.

Cookies and Web Beacons

Cantoo City® uses cookies to enhance your experience. Cookies may store preferences, track usage, and personalize content. Third-party partners, including Pinterest, Klaviyo, Google, and Meta, may use cookies, pixels, scripts, or web beacons on our site. These tools may collect technical and behavioural data as described in our Third-Party Advertising Pixels and Data Collection section below.

You may disable cookies in your browser settings; however, this may affect website functionality. We do not control third-party cookies but endeavour to disclose all known third-party data collection on this site.

Third-Party Advertising Pixels and Data Collection

Cantoo City® uses third-party tools on our website to support advertising, analytics, and email marketing. The following third parties may collect data from visitors to cantoocity.com:

Pinterest
We use the Pinterest Tag to measure ad performance, track conversions, and build advertising audiences. The Pinterest Tag collects technical data including page URLs, device identifiers, and browser information.

Pinterest Automatic Enhanced Match may process hashed (SHA-256 encrypted) versions of email addresses from logged-in customer sessions for the purpose of matching site visitors to Pinterest user accounts. This data is transmitted in an irreversible hashed format and is used solely for ad attribution and audience matching on the Pinterest platform.

You may opt out of Pinterest’s personalized advertising at: pinterest.com/settings/privacy
Pinterest’s privacy policy is available at: policy.pinterest.com/en/privacy-policy

Google (Google Ads & Google Analytics)
We use Google Ads conversion tracking and Google Analytics (via Google Tag Manager) to measure advertising performance, track website usage, and build remarketing audiences. Google may collect data including page URLs, device identifiers, browser information, and IP addresses.

Google’s Enhanced Conversions may process hashed (SHA-256 encrypted) versions of email addresses submitted through our site for ad attribution purposes. This data is transmitted in an irreversible hashed format.

You may opt out of Google’s personalized advertising at: adssettings.google.com
Google’s privacy policy is available at: policies.google.com/privacy

Meta (Facebook & Instagram)
We use the Meta Pixel to measure ad performance, track conversions, and build advertising audiences across Facebook and Instagram. The Meta Pixel may collect data including page URLs, device identifiers, browser information, and behavioural data such as pages visited and actions taken on our site.

Meta’s Advanced Matching may process hashed (SHA-256 encrypted) versions of email addresses for the purpose of matching site visitors to Meta user accounts for ad attribution and audience building. This data is transmitted in an irreversible hashed format.

You may opt out of Meta’s personalized advertising at: facebook.com/privacy/policy or through your device’s ad settings.
Meta’s privacy policy is available at: facebook.com/privacy/policy

Klaviyo
We use Klaviyo to manage email marketing communications and track on-site behaviour for returning subscribers. Klaviyo may:

  • Set a persistent identification cookie (__kla_id) to recognize known visitors and link browsing sessions to email profiles
  • Track page views, product views, add-to-cart events, and checkout activity for subscribers
  • Capture email addresses submitted through signup forms on our site

Email addresses collected through our forms are subject to express consent under Canada’s Anti-Spam Legislation (CASL). Subscribers may unsubscribe at any time via the link in any email communication.

Klaviyo’s privacy policy is available at: klaviyo.com/legal/privacy

Google Tag Manager
We use Google Tag Manager (GTM) to manage and deploy tracking scripts on our website. GTM itself does not collect personal data but may load third-party tags that do. All tags deployed via GTM are subject to the disclosures in this policy.

Google’s privacy policy is available at: policies.google.com/privacy

We do not sell your personal data to any third party. Third-party pixel and tracking data is used solely for advertising measurement, audience building, and email marketing as described above.

Third-Party Privacy Policies

Cantoo City®'s Privacy Policy does not extend to third-party advertisers or websites linked from our site. Please review their respective policies for more information, including instructions to opt out of certain practices.

Data Protection Rights

Depending on your jurisdiction, you may have rights under PIPEDA (Canada), CCPA (U.S. California), and GDPR (European Union). These rights may include:

  • Right of Access – to request copies of your personal data.
  • Right to Rectification – to correct inaccurate or incomplete data.
  • Right to Erasure – to request deletion of your data, subject to legal obligations.
  • Right to Restrict Processing – to limit how we process your data.
  • Right to Object – to object to certain processing activities.
  • Right to Data Portability – to request transfer of your data to another organization or directly to you.

We will respond to valid requests within the time required by law (generally 30 days).

For California residents under CCPA, additional rights include:

  • The right to request disclosure of categories and specific pieces of personal data collected.
  • The right to request deletion of personal data.
  • The right to opt out of the sale of personal data (note: Cantoo City® does not sell personal data).

Children’s Privacy

Cantoo City® does not knowingly collect personal data from children under 13 (COPPA compliance). If you believe a child has provided personal information, please contact us immediately. We will promptly remove such information.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal data. While no method of transmission over the Internet is 100% secure, we take steps to ensure your information is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

Cantoo City® may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: info@cantoocity.com